Tag Archives: UNICEF

Employee engagement in disaster response – it can be done

By Amanda Bowman

I was last in New Orleans in 1998 – long before Katrina devastated the city and from a personal perspective, when my two teenage daughters were still toddlers.  This time, I was in town earlier this month to participate in a meeting of the Global Corporate Volunteer Council.

Nearly 20 managers responsible for their companies’ global volunteering programmes discussed how they could deliver more impact on the social issues they care about, and to share experience on engaging their employees around disaster preparedness and response.

As always with this particular network, the group shared fulsomely and openly around what works – and more importantly – the challenges they face when delivering their programmes.

In 2005, taking lessons from company approaches to the Boxing Day Tsunami, IBLF published a short report on Employee Engagement and Disaster Response. We proposed a ‘RESPONSE’ Framework that built on companies’ experience of deploying the skills and passion of their employees to make a real difference to people in communities that needed their help.

Image courtesy Barry Willis

Have things changed since then? Based on the companies I spoke to at the council meeting, I would say yes, things have moved on. Here are three key observations:

1. Each of the companies seem to have a defined strategy, process and approach to disasters. No two companies are doing things the same way, but all are aligning activity to core business imperatives, whether it is C&A in Brazil forming local committees and working with local authorities to ensure that their support will meet the most urgent needs or UPS working with The Red Cross, CARE, UNICEF and others to provide logistics support to deliver the right items to the right place at the right time.

2. Many companies are partnering with The Red Cross. The head of the Louisiana Red Cross spoke of how they partnered with business, citing the example of their Ready When the Time Comes programme where employees are trained on anything from CPR, first aid and injury prevention to community disaster preparedness education. Employees are then put on a register so that they can be deployed to support Red Cross staff in the field after a disaster, and many companies provide time off for this purpose.

3. Unsolicited help or the provision of unsolicited gifts in-kind (despite being very well intentioned) don’t meet the needs of relief agencies.  Companies are now finding ways to channel funds and support from employees in ways that add value to their existing social investment initiatives.  For some this means focusing on disaster preparedness, others concentrate on relief or reconstruction.

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Filed under Employee Engagement, Leadership, Natural disasters

A focus on ‘responsible marketing’ with the Bailey Review

  By Clare Melford, CEO of IBLF

As a former MTV executive, I was very interested to read about the Bailey Review (‘Letting Children be Children’), published in the UK media last week. It recommends inter alia that music videos should have age ratings to protect children from sexual images and lyrics.

Reg Bailey, Chief Executive of Mothers’ Union, has led a six-month independent review into the commercialisation and sexualisation of childhood. If implemented, this recommendation will have a major impact on my former colleagues at MTV and their competitors. While at MTV, I sometimes struggled with the content of the music that artists produced (“Smack my b**** up” by the Prodigy being a memorable example!)

Without compelling evidence of the potential for damage to children’s well being, companies often feel disempowered to make changes or take a stand. But absence of evidence is not the same as evidence of absence.

A still from a Britney Spears music video

It may never be possible to pinpoint one particular aspect of a child’s experience as the cause of later problems. And it is true that the marketing, advertising and promotion of goods to children and young people have always attracted controversy. But perhaps now is the time for companies that sell products and services that children use or buy to move away from asking “can we do it?” and move to asking “should we do it?”

As companies increasingly market their products on-line and using digital techniques, businesses are progressively going to confront these issues. Like the UK government, other legislators and civil society groups across the world are also beginning to seek to regulate, or limit, the volume and type of online marketing available.

Regulation, and especially that born of crisis is rarely the best way of solving the issue. A more proactive and principled stance from companies whose products children consume might well reduce onerous regulation later.

Therefore, there is both a responsibility and an opportunity for responsible business leaders to step up to the plate and develop codes of conduct on how they market their products. They need to make sure that their companies not only have clear marketing policies in place, but that they practice what they preach. Moreover, as millions of children and young people in developing countries gain access to the Internet for the first time in the next decade, businesses need to apply the same safeguards and standards that they are being expected to achieve in developed markets, to cover emerging markets.

Companies will not be able to hide behind statements that they do not market to children. The fact is that children are able to access all sorts of unsuitable material online, no matter whether this material is targeted at them or not.

Some of IBLF’s member companies worked with us on our Roundtable series on Responsible Marketing in a Digital Age. IBLF’s Olive Boles currently sits on the Expert panel of the Children’s Rights & Business Principles Initiative with UNICEF, UN Global Compact, and Save the Children.

 

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Filed under Business standards, CSR, Leadership, Responsible digital marketing