Category Archives: Employment & Labour

Clinton Global Initiative’s Top Five Trends in Employee Engagement

By Amanda Bowman, IBLF

Wow. New York was busy last week. Capitalising on the UN General Assembly meetings, many other organisations took the opportunity to bring people together to forward their agendas. IBLF was involved with several events – the UN Private Sector Forum, The Global Business Coalition on Health, a Business Call to Action private breakfast, the UN High-Level Forum on non-communicable diseases and of course the Clinton Global Initiative (CGI) Annual Meeting.

I was one of the IBLF team in town, and my focus was with the CGI Annual Meeting – where over 1200 attendees took part in and three days of plenaries, leadership lunches, breakouts, Action Network meetings, and insightful group discussions.

There’s no denying that the line up was impressive. Under President Bill Clinton’s strong leadership throughout the week, we were led through three tracks on Jobs, Sustainable Consumption and Girls and Women. The scene was set on Day 1 with a Leaders Dialogue on Climate Change featuring President Clinton interviewing heads of state from Bangladesh, Grenada, Iceland, Mali, Mexico, Norway, Slovenia and South Africa on how climate change can help to create jobs, build new industries and strengthen economic and ecological systems around the world.

People come to CGI for different reasons – some to learn, some to share and some to find new partners. My main focus for the week was to host the CGI Pathways to Employee Engagement Action Network meeting (falling under their ‘Sustainable Consumption: Ensuring Long-term Prosperity on a Finite Planet’ strand). The Network meets virtually throughout the year, and I co-lead on it with Gary Grates from Edelman. Deirdre White from CDC Development Solutions worked with us to lead the meeting for some of the 80 or so regular participants of the Network together with Annual Meeting participants interested in our topic. Attendees shared both what works for them and their concerns around employee engagement.

From our end, we shared some of the most recent trends in employee engagement featuring results from Edelman’s Rethinking Employee Engagement , CDC Development Solutions’ International Corporate Volunteering Benchmarking Survey and IAVE’s Global Corporate Volunteering Project. Here are the Top Five:

 1. Rethinking Employee Engagement states that only one in five workers are giving full discretionary effort to their job. At the same time, companies with highly engaged employees outperform the total stock market and enjoyed total shareholder returns at 19% higher than the average in 2009, while those with low engagement levels saw total shareholder returns stand at 44% lower than the average.

2. An Edelman study of 30 MNCs found that some defined employee engagement in emotional terms – satisfaction, pride and motivation. Others acknowledged that employee engagement is necessary but elusive especially in tough times.

3. The CGI Action Network definition for employee engagement builds on the above – “To leverage the positive benefits achieved from a strong relationship between the company and its employees in order to derive greater employee discretionary effort in achieving the organization’s objectives”. We focus activity on employee community engagement and leverage the opportunities for employee engagement to deliver to business, employee and society needs.

4. The CDC Development Solutions (CDS) benchmark survey explored companies’ experience of employee community engagement programmes where employees cross international borders and provide services based primarily on the skills used in their day jobs. The number of programmes of this kind have grown from 6 programmes in 2006 to 21 in 2011, and participating employees from 280 employees in 2006 to almost 2,000 in 2011.

5. The CDS survey confirmed that the greatest benefit cited by companies are of employee skills development with local community benefit, meeting CSR objectives, HR benefits and research and development.

These results were endorsed by the IAVE research that highlighted seven key learnings including that employee community engagement is being used as a strategic asset to help achieve business goals and the importance of sustained and consistent measurement and evaluation.

Was it worth it and would I go again? Yes please. I’ve returned home inspired with several new ideas for my work, for our CGI Action Network and lots of anecdotes to share.

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Filed under Employee Engagement, Employment & Labour, Leadership

Guest Blog: Poverty is a human rights violation in India

Guest blog by Amita Joseph and Navin K. Singh, Business and Community Foundation (BCF)

More than two decades after the Bhopal Gas Tragedy in India, in which toxic gas leaked from a pesticide plant owned by Union Carbide, thousands of surviving victims are still waiting for compensation. India has also long been a destination for cheap labour. Where employability is not a question but employment is, families struggle to meet living standards with little or no improvement to their quality of life. And poverty itself becomes the biggest human rights violation.

Occupational Health & Safety standards are rarely world-class, even with global corporations operating in India, and especially in the mining sector, which is currently in the eye of a storm in relation to human rights and equity in India. Some of the biggest garment brand names on Western high streets were recently at the centre of a major sweatshop scandal in India widely reported in the local press.

An investigation reported in the Hindustan Times found people at the Indian suppliers of these firms working up to 16 hours a day – excessive overtime that is a flagrant breach of the industry’s ethical trading initiative (ETI) and Indian Labour law. Workers complained they were paid at half the legal overtime rate, and those who refused to work were threatened or sacked, a practice deemed under law as forced labour and outlawed around the world.

These brands also found ”high –risk issues in documentation and conditions”. Workers claimed they had to work 7 days a week – a practice condemned by all for workers in the garment sector and often denied the Right to Association as provided for by Law.

There are international market dynamics on pricing which exert pressure on the suppliers and the cost of a cheap product is borne by workers, who are generally asked to work for long hours with no breaks, overtime and are finally poorly paid.

The critical issue of fair pricing is rarely focused upon. When safety measures are ignored, it is not just workers but the community in the vicinity that pays the price as was witnessed in Bhopal. When occupational standards are given the go-by, and access to livelihoods taken away from local people including violating environmental laws, agitations follow and companies no longer have the “social license to operate” which companies like Vedanta confronted in Orissa.

For instance, a well-known multinational company faced allegations in India of its ultrasound machines being used to determine and abort female foetuses, whether ‘due diligence’ had been applied in the sale of the machines to unregistered medical practitioners and whether local socio-cultural contexts and adverse impacts were taken into account when marketing strategies were formulated.

In its fifth principle, the National Voluntary Guidelines for the Social, Environmental and Economic responsibilities of Business states that businesses should respect and promote human rights. The core elements of the principle describe business responsibility to recognize human rights of all relevant stakeholders and groups within and beyond the workplace. Businesses should integrate respect for human rights in management systems and manage human rights impact of operations. They should understand the human rights content of the constitution of India, national laws and policies as well as follow the International codes on human rights. Businesses should not be complicit with human rights abuses by the third parties. And above all businesses should within their sphere of influence, promote the awareness and realization of human rights across their value chain.

What companies can do…

There are challenges of economic globalization and weakening of regulatory capacities of states. However international human rights law is transforming itself from imposing obligations only on states to taking into account corporations overseas where state control is not strong. “Governance Gaps” as identified by Professor John Ruggie remain a reality. Gaps include legal obstacles due to the complex structure of multinational corporations and inconsistency between what is permissible under corporate law and human rights law, the scope of responsibility directly imposed on business is yet to be clearly defined.

Companies operating in India could begin with following global health and safety standards, wage parity, affirmative action and diversity policies and avoid double standards. Those involved in Human Rights abuses face increased security and insurance costs and law suits. The price of getting it wrong cannot be underestimated! There is increasing public expectation, media and activist interest on companies to respect and strengthen their positive contribution to human rights. It is only by mobilizing rights positive action that we are provided with opportunities for victims to use them.

References:

Corporate Accountability for Human Rights Abuses – a guide for victims and NGOs on Recourse Mechanisms; www.iica.in


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Filed under Emerging Markets, Employment & Labour, Human Rights