Category Archives: Business standards

What is the role of business in achieving development goals post-2015?

By Clare Melford, CEO, IBLF

In the period since the Millennium Development Goals (MDGs) were established business has made a considerable impact on poverty reduction. In the second edition of ‘Business and the MDGs: A Framework for Action’, published in 2008, IBLF identified the three spheres of influence though which the positive impacts of business occur: core business, community investment and engagement in public policy. 

One of the many ways business has contributed to the MDGs is by work to create an enabling environment, by which we mean one that roots out corruption. Responsible business practice, which is essential if business is to contribute to positive development outcomes, must include effective anti-corruption and bribery compliance systems consistent with the tenth UNGC Principle. The $1 trillion a year corruption ‘industry’ disproportionately affects the world’s poorest who often have to pay bribes for everyday services. Collaborative cross-sector action such as IBLF’s work in Russia, India and China are building strong groups of people from business, government and civil society who are taking real steps to reduce corruption.

While great examples, these initiatives are not enough and there is plenty of work to do to get more of the private sector engaged. We need to apply the maxim of ‘think global, act local’ with local cross-sector networks that can leverage the full force of the private sector to the maximum advantage of the poor and under-served.

We need a concerted effort to communicate the business case for sustainable development and engage more companies. We also need much more widespread support to help them partner with the other sectors that are vital as implementing, intermediary, capacity-building or knowledge partners.

There remains the serious challenge of how to make cross-sector collaboration happen systematically, at much greater scale and with much greater effectiveness. This doesn’t occur by accident – it takes active brokering. By working together in effective partnerships, trust will be developed and confidence will be built. Basic partnering principles must be established up front, especially equity, transparency and mutual benefit. Without these principles, partnerships fail.

We have identified three things that need to happen:

Firstly, the development of a global network of highly-skilled, brokering or intermediary organisations or hubs which are capable of bringing together the different sectors and facilitating robust, effective partnerships much more systematically. We propose that MDG8, arguably the least effective of the MDGs in terms of outcomes, be re-invented with a specific remit to establish in all developing countries an effective, performance managed local network brokered to focus on specific, measurable, locally relevant targets which are identified priorities for all sectors of society in that country – including business. This will draw in more companies because of the local relevance, and will ensure the effort is focused on the relevant issues.

Secondly, collaboration competencies need to become like financial competencies: a standard part of every MBA, every masters in international development, every organisation’s professional training.

Thirdly, our companies and institutions need to be internally more ‘fit to partner’ to have the leadership, strategy, incentives, systems and capacities to be a good partner.

There is widespread consensus about the need for cross-sector partnerships. Now a concerted effort is needed on all sides to turn the rhetoric into reality: to drive, widespread, effective transformational partnership at country, regional and global levels.

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Filed under Business standards, Cross-sector Partnering, CSR, Inclusive Business, Leadership, Poverty, Sustainability

Rebuilding Trust in Volatile Times

By Mark Foster, Chairman of IBLF

We are in a period of unprecedented volatility and dynamism. The daily news brings conflicting signals about the pace, nature or durability of any recovery and the macro-global picture is also far from clear. Economic power bases and traditional orders are shifting – and not in predictable ways.

China, India and Brazil continue to develop and grow in ways that differ from the model of growth experienced by Europe and the US in the last century.

It is not only the old order, but also the old models that no longer hold.

While some may hope for a return to more “normal” times, the reality for the coming decade is one of change, risk and unpredictability.

Not all the dynamics are negative – there are huge opportunities for businesses to grasp in the new markets and the traditional economies too. Technology for instance, is reshaping industries and business models once again as a pervasive web, ever-expanding mobility and cloud computing create room for innovation.

And yet all this change is happening at a time when global business leadership is poorly positioned to respond to and master the situation. Trust in business leaders is at an all-time low, with many leaders in both developed and developing markets beset with charges of greed, corruption and ethical or ecological disregard.  Even where these issues are not in play, there is a lack of confidence to take the lead.

A recent study of CEO concerns (conducted by Accenture for the UN Global Compact) identified rebuilding trust as one of the highest concerns among this population as they looked to develop sustainable businesses. The irony is that the other estates of society are no better placed to lead – with both politicians and the third sector struggling to find robust foundations to establish the voices that will stand above the fray.

However, there is a cadre of business leaders in many organisations who “get it”. These are leaders who are already confident enough to step away from the shorter term rhythms of their traditional stakeholders and paint longer term visions for how they intend to grow the company responsibly and create fairer, sustainable business models.

And yet, setting the right “tone from the top” is not sufficient, and can be hard to sustain. This tone has to be in tune with the “tone from the bottom”.

As the latest generation – Generation Y – join organisations, they come armed with expectations about the kind of organisation they want to work for. They want to be part of something that makes a difference. At the International Business Leaders Forum (IBLF), we work with leaders both current and future to work out how we can drive behaviour change throughout our businesses – including the “frozen middle”.  We need this to guarantee that we can ‘walk the talk’ in every stakeholder interaction from shop floor to top floor, and through this rebuild the lost trust and silence the cynics.

The other aspect of this new leadership is the capacity to provide direction to the complex ecosystems of partners that are now a necessary part of most value chains.  We need to see our behaviours and ethical standards replicated in our contractors, suppliers and business partners. The levels of openness and collaboration this demands are a real stretch for many organisations that are already struggling to establish shared values within their own four walls, and this thinking also has to extend to regulatory and NGO partnerships. Finally, finding the arguments to bring the investor community along for the ride is also critical.

Lastly, all of this is happening in an environment where social networking is redefining the manner and direction of information sharing and the creation of attitudes and perspectives.  Leaders need to understand this phenomenon and harness the internal and external energies it represents to amplify their messages rather than become victims of it.

The potential power that can be unleashed by the right business leadership and collective action is tremendous. It can be a meaningful contributor to mitigating volatility as well as driving sustained growth.  And perhaps in the year ahead, the resulting scenario will be characterised more by good governance, inclusive models and effective collaboration.

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Filed under Business standards, CSR, Emerging Markets, Leadership, Sustainability

3 reasons why India can beat the corruption ‘curse’

By Clare Melford, CEO of IBLF

It is often said of India that whatever is said about it, the opposite is equally true. And returning from a recent series of meetings with business leaders in Mumbai, Delhi and Bangalore, I am struck by just how true this is.

India has a fast growing and increasingly open economy, yet it can take 30 years for a legal case to come to court! It has a vigorous, world-leading IT sector and yet a closed – and in some segments primitive – food sector. It displays a strong culture of education and saving, yet almost 30% of the population is illiterate and it suffers double the rate of childhood malnutrition of sub-Saharan Africa.

Corruption is to be found at the heart of many of the challenges India faces, from the teachers who don’t show up for work to the officials who steal the payments destined for the very poorest, to the rotting food that never makes it to market as the money to build the cold storage facilities disappears.

Recently, corruption has risen to the top of the national psyche. There has been national outrage about the handling of the 2G mobile spectrum “auctions”. An outspoken activist Anna Hazare has mobilised huge numbers of the public to protest at what is seen as government foot-dragging on implementing anti-corruption measures. A website – ipaidabribe.com – is encouraging people to report all the instances they are asked for bribes in their daily lives. And a group of eminent business, academic and other leaders (some of whom I had the privilege to meet this week), have written two open letters to the government urging them to take greater steps to reduce the endemic rent seeking.

Corruption, or the fear of being accused of it, has now brought the business of government to a standstill, with no ministers willing to take decisions lest those decisions later be unfavourably scrutinized by India’s vociferous and free press. When one takes the oil out of the engine, the engine seizes up.

While in the short run this inertia is driving the business community to distraction, there are 3 big reasons to be optimistic about India’s chances of beating this curse.

1. India is a democracy, and a real one at that. Despite Winston Churchill’s apparent ridiculing of the idea that an independent India could manage a democracy, Indian governments have taken office on winning an election and quietly left it when they lost. One of the advantages of a democracy is that status quos can be challenged and the populace can kick out the rulers with whom they are dissatisfied. So in fact the seizing up of government out of fear of being accused of being crooked is a sign of the power of the people.

2. India has a free and vigorous press that can sniff out and shame wrongdoers. Coupled with a reasonably impartial (if slow) judicial system, this has lead to some recent convictions for corruption.

3. India has a world-class technology sector. There is exciting potential to remove human intervention from processes via technologies such as mobile banking, unique identity numbers and online tendering – and hence eliminate the possibilities for corruption.

However I have also heard these three factors used by those in positions of influence as justifications for why cleaning up the system could wait!

“We have democracy and a free press, we have the tools we need to clean things up when we need to, but right now our focus has to be on maintaining our growth and lifting people out of poverty” is something I have heard more than once. This is the same logic as saying cheerily “don’t worry, we have insurance if the house burns down” whilst lighting a bonfire in the basement.

Well, as growth begins to slow the public dissent increases and government grinds to a halt. The house is burning down and the time for cleaning things up is now.

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IBLF’s work in India is about supporting the business community in its efforts to reduce corruption. We help companies to benchmark their policies and share best practices from India and around the world, and we work with business leaders to support their efforts in setting the tone from the top and using their influence on government policy and practice to help create the right regulatory frameworks.
 The emphasis is very much on companies taking a leadership role and showing the measures they are taking, not finger pointing at others. This stance is evinced no more clearly than in the actions of 14 of India’s business, academic and other leaders who through their open letters to government have clearly shown a constructive desire to find shared solutions. Azim Premji, Jamshyd Godrej and Ashok Ganguly, to name just 3 of the leaders involved have shown great personal leadership through their efforts. Such leadership is unusual in my experience of anticorruption work around the world and I am reminded of another often used Indian quote this time from the father of the nation Mohandras Gandhi “Be the change you want to see”. I wish them, and everyone else working to free India from debilitating corruption, luck.

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Filed under Business standards, corruption, CSR, Emerging Markets, India, Leadership, Poverty